Do I need to sign up for an account to order?
Yes, you have to register an account to purchase. The account will provide us with your personal details such as email address and shipping address, so you don’t have to give us your information every time you shop.
Can I order items that are sold out?
We might be considering it, or perhaps the items are available in our stockists. Just hit the ‘notify me when available’ button.
Can I have special requests?
We will try as much as possible to fulfill your special requests, but to be sure, reach us at email@example.com
Can I cancel my order?
You cannot cancel your order after submitting it. Please do review your shopping bag before submitting an order.
Can I add an item to my order after I confirm it?
Unfortunately, you cannot. You will need to place a new order for any additional items you want to purchase after confirming an order.
How do I pay my order?
Payment can be made via Bank Transfer in Indonesian Rupiah (IDR) for Indonesia Area. For International Payment can be made via PayPal (USD).
How long does it take to receive my order?
Please allow 2-7 business days for domestic order and delivery process. For international shipping, it will depend on the destination.
Can I schedule the time for my delivery?
We are sorry we don’t have this option currently.
Can I get my order earlier?
You can contact us through Line or Whatsapp.
How can I track my order?
After your order is processed, you will receive an email notifying you of the tracking number. You can use the tracking number to track your order.
What should I do if my package comes late?
Please contact us here.
What do I do if the size doesn’t fit me?
Unfortunately, we do not accept any exchanges or refunds regarding size issues. Please refer to our sizing guide and product’s description and make sure to order the right size.
What do I do if I received a defective item?
If you have received a defective item from us, you may send us picture of the defect so we are able to decide whether you can exchange it or not. Please write in to us at firstname.lastname@example.org or reach us through Line or WhatsApp immediately for assistance.
What if I receive a wrong item or wrong size?
If you have received an incorrect item, please notify us within 3 working days after receiving the item and we will process an exchange right away for the item you originally ordered with no charge and full reimbursement of your shipping cost.
How do I return or exchange the defect or incorrect item?
Check our Returns & Exchanges page.